Hoste Privacy Policy
Protecting your private information is our priority. This Statement of Privacy applies to iamhoste.com and Hoste LLC and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Hoste LLC include iamhoste.com, Hoste and booking.iamhoste.com. The Hoste website is a Vacation Rental Management Services, Vacation Rental Guest Services, and Vacational Rental Booking Site site. By using the Hoste website, you consent to the data practices described in this statement.
Collection of your Personal Information
In order to better provide you with products and services offered on our Site and fulfill the terms of a contract between you and us, Hoste may collect personally identifiable information. If this is information is not provided by you, we may not be able to provide services to you. Personally identifiable information collected would be the following:
Contact Information:
| – | First and Last Name |
| – | Mailing Address |
| – | E-mail Address |
| – | Phone Number |
Identity Information:
| – | Government ID such as government-issued driver’s license, or passport |
| – | Selfie/Photo of Yourself |
| – | Other identity information associated with your stay or your owned Hoste managed property |
Other Information:
| – | Automobile and license plate number(s) in association with a stay at a Hoste property |
Payment Information:
If you purchase Hoste’s products, stay at a Hoste vacation rental, or services, we collect billing and credit card information. This information is used to complete the purchase transaction and to verify that the credit card information is not fraudulent.
Hoste may also collect information about you and your guests age for purposes of verifying with property minimum renter age requirements.
Hoste may also collect bank account, tax information, and other information so that we can make payments to you. We also may collect tax information for tax reporting purposes. In order to get necessary permits and sales tax licenses or pay bills on your behalf, we may also collect other types of information necessary to do so.
Hoste also may collect information about an entity or company you own that owns a property we manage, owners of an entity that owns the property, or family members or guests who stay at the property. We also may collect information on other owners of the property.
We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to stay in a vacation rental, have us manage a property you own, or use any other service or product that we provide. These may include: (a) registering for an account on our Site; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services on our Site (f) communicating with us on any vacation rental marketing platform. We will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.
We may collect information you choose to provide during communications with us by phone, in person, email, text message, application, online vacation rental marketing platforms, or any electronic means of communications.
We may collect information on your submitted reviews, social media account interactions, or any other part of our service.
To the extent allowed by applicable law, we may conduct criminal background checks or aquire police reports. We may receive potential fraud alerts from third-party providers with relevant information.
Use of your Personal Information
Hoste collects and uses your personal information to operate its website(s) and deliver the services you have requested.
Hoste may also use your personally identifiable information to inform you of other products or services available from Hoste and its affiliates.
Hoste may use your personal information to take payment from you for Hoste services or to make a payment to you.
Hoste will use your personal information to respond to inquiries, communicate with you about your stay, for rental management, and to prevent fraud or illegal activity.
Hoste may use your personal information or any information about you to better user experience or any aspect of our service. We may use information to better your personal experience, such as your booking preferences and booking history.
Sharing Information with Third Parties
Hoste does not sell, rent or lease its customer lists to third parties.
Hoste may share information with handymen/maintenance providers, cleaning providers, and contractors in order to provide the services you ask for.
Hoste may also share contact information with property owners so they can reply to reviews and questions.
Hoste may share data with trusted partners to help perform statistical analysis, offer additional services, send you email or postal mail, provide customer support, fraud prevention, identity verification, payment processing, access to the property, anti-money laundering compliance, risk assessment or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Hoste, and they are required to maintain the confidentiality of your information.
Hoste may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Hoste or the site; (b) protect and defend the rights or property of Hoste; and/or (c) act under exigent circumstances to protect the personal safety of users of Hoste, or the public.
Tracking User Behavior
Hoste may keep track of the websites and pages our users visit within Hoste, in order to determine what Hoste services are the most popular. This data is used to deliver customized content and advertising within Hoste to customers whose behavior indicates that they are interested in a particular subject area.
Automatically Collected Information
Information about your computer hardware and software may be automatically collected by Hoste. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Hoste website.
Use of Cookies
The Hoste website may use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Hoste pages, or register with Hoste site or services, a cookie helps Hoste to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Hoste website, the information you previously provided can be retrieved, so you can easily use the Hoste features that you customized.
Hoste uses cookies to advertise online using remarketing. Hoste ads will show on third-party websites including Google, Facebook, and other sites across the internet.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Hoste services or websites you visit.
To opt out of Google’s use of cookies or device identifiers you may visit: https://adssettings.google.com/authenticated
Links
This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Security of your Personal Information
Hoste secures your personal information from unauthorized access, use, or disclosure. Hoste uses the following methods for this purpose:
| – | SSL Protocol |
When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.
We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.
Children Under Thirteen
Hoste does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.
E-mail Communications
From time to time, Hoste may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our Services, we may receive a notification when you open an email from Hoste or click on a link therein.
If you would like to stop receiving marketing or promotional communications via email from Hoste, you may opt out of such communications by clicking on the UNSUBSCRIBE button.
External Data Storage Sites
We may store your data on servers provided by third party hosting vendors with whom we have contracted.
California Online Privacy Protection Act
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. – See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf
According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.
You will be notified of any Privacy Policy changes on our Privacy Policy Page.
You can change your personal information by emailing us.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email within 7 business days
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
- Send information, respond to inquiries, and/or other requests or questions
- Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with CANSPAM, we agree to the following:
- Not use false or misleading subjects or email addresses.
- Identify the message as an advertisement in some reasonable way.
- Include the physical address of our business or site headquarters.
- Monitor third-party email marketing services for compliance, if one is used.
- Honor opt-out/unsubscribe requests quickly.
- Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us at the email address set forth below
- Follow the instructions at the bottom of each email and we will promptly remove you from ALLcorrespondence.
Changes to this Statement
Hoste reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our site, and/or by updating any privacy information on this page. Your continued use of the Site and/or Services available through this Site after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.
Contact Information
Hoste welcomes your questions or comments regarding this Statement of Privacy. If you believe that Hoste has not adhered to this Statement, please contact Hoste at:
Hoste LLC
3520 Galley Road Suite 204
Colorado Springs, Colorado 80909
Email Address:
info@iamhoste.com
Telephone number:
719-344-9974
Effective as of March 31, 2019
Updated May 5, 2019